TruckPR – Flickr

Goodyear-fleetHQSolutionCenter

Customer service representatives at the Goodyear fleetHQ Solution Center in Fort Smith, Ark., respond to calls promptly.

PACCAR Parts-CustomerCenterSpecialist

Center specialists can access a database with digital illustrations of all truck components. They can also call up a custom mapping system to locate dealers and independent service providers nearest to the truck's location.

PACCAR Parts-CustomerCenter-ShawnSpencer1

When Shawn Spencer started answering calls at the PACCAR Customer Center in 2001, customer service specialists kept sets of well-worn, dog-eared parts reference books and road atlases at their work stations.

PACCAR Parts-CustomerCenter

The PACCAR Customer Center handles about 1,500 calls each day from Kenworth, Peterbilt and PacLease customers across the United States and Canada. The center serves mixed fleets and all makes of trucks giving customers access to more than 25,000 service providers in the United States and Canada, including more than 700 PACCAR locations.
Bild: TruckPR

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